• 849 Cove Parkway, Suites C, Cottonwood, AZ 86326
    928.634-7593

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  • Credit Union West: Member Service Consultant $20/hr

    Posted: 10/19/2021

    Are you a motivated individual looking for a career with an award-winning financial institution? Does working in a fast-paced, sales, and service-centric environment excite you? Then apply today!


    POSITION PURPOSE

    Enhances the quality of life for our members by meeting or exceeding their service expectations. Provides high-quality service, defined as ensuring prompt and accurate transactions, while utilizing a needs-based referral and selling approach that builds member relationships, trust, and loyalty, delivered in a professional, member-centric environment. Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail. Balances each day's transactions and assigned cash and negotiables. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with questions and problems, providing a complete service experience. Answers members’ questions regarding Credit Union services and performs a variety of account maintenance duties. Actively cross-sells Credit Union services and participates in a needs-based sales environment. Performs specific assigned tasks, and assists other Member Service Consultants with duties as required.

     

    Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the ninth year in a row (2013-2021)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership, and overall satisfaction. 

    Benefits at Credit Union West include: 

    • $200 wellness reward for fully vaccinated employees

    • Full-time employees receive 100% paid health, dental & vision insurance

    • Earn incentives up to 20%

    • 401K plan with employer matching funds up to 5%

    • Paid time off for holidays, vacation, and sick days

    • Tuition reimbursement

    • Gym membership reimbursement

    • Diverse and inclusive workplace

    • Credit Union West membership and discounts

     Be part of our award-winning team!

     

    QUALIFICATIONS

     EDUCATION/CERTIFICATION: 

    High school graduate or equivalent.

     

    REQUIRED KNOWLEDGE: 

    Thorough knowledge of Credit Union products, services, and policies.  

    Understanding of Teller/Member Service Representative functions.  

    Member Service Driven.

     

    EXPERIENCE REQUIRED: 

    One year to three years of similar or related experience in the banking and/or financial industry.

     

    SKILLS/ABILITIES: 

    Strong interpersonal and communication skills. 

    Well organized.  

    Able to operate related computer applications and basic business equipment. 

    Good team player abilities.

    Notary & NMLS preferred. Certificate required upon hire.